pompa Platform Account Terms

Our pompa platform operates under a clear set of account terms that govern how we serve users, process deposits and withdrawals, manage disputes, and protect your information. When you open an account on pompa, you agree to these terms—they outline what we expect from you, what you can expect from us, and how we handle the full lifecycle of your activity from registration through settlement.

These terms cover account creation, verification requirements, deposit and withdrawal methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), bonus terms, dispute resolution, and our jurisdiction-restricted service model. We designed them to be transparent and practical, balancing user rights with our operational requirements and legal obligations. All users on pompa agree to these terms before accessing any game, market, or payment feature.

Our pompa terms are available only where local law permits. Users verify compliance with their own jurisdiction's regulations. We do not target restricted jurisdictions; services are available only where applicable law allows. This page summarises our key policies; for the complete legal text, contact our support team or consult the full terms document available on your pompa account.

Account Creation and Eligibility on pompa

To open an account on our pompa platform, you must be of legal age in your jurisdiction and not a resident of any territory where online wagering is prohibited by law. During registration, you provide your name, email, phone number, and linked payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account). We verify that details are accurate and match official records before you can deposit or place wagers.

Our pompa registration process is straightforward: enter your information, receive a verification code via email or SMS, confirm the code, and your account is live. Within hours, we ask you to upload a government-issued ID photograph. This verification step is mandatory before your first withdrawal; deposits may proceed before verification in some cases, but funds remain on hold pending ID confirmation.

We enforce one account per person on pompa. Multiple accounts from the same individual or shared credentials are prohibited and subject to suspension and balance forfeiture. If we detect duplicate accounts or fraudulent registration, we close all linked accounts without refund. Users in Jakarta, Surabaya, Bandung, and Medan operate under the same account-creation rules; no regional exceptions apply.

Verification and KYC Requirements

Our pompa platform follows Know Your Customer (KYC) practices. Verification requires a clear government-issued ID (passport, national ID, driver's license) and proof of address (utility bill, bank statement, or government correspondence showing your name and residential address). The address document must be dated within the past three months. We do not accept screenshots or heavily edited images—original, unaltered documents only.

Verification typically completes within one business day. Our pompa team reviews documents for authenticity, clarity, and consistency with your account registration. If we identify issues (document expired, text unreadable, name mismatch), we request resubmission. Legitimate resubmissions usually resolve within hours. Persistent gaps or suspected fraud trigger account suspension pending further investigation.

Registration age

Must meet legal age requirement for your jurisdiction; we enforce via ID verification.

One account per person

Duplicate accounts are closed; balances forfeited. Shared credentials prohibited.

ID verification

Government-issued ID required for all accounts; address proof required before first withdrawal.

Verification timeline

Our pompa team typically completes KYC within one business day; resubmissions resolve faster.

Deposits, Withdrawals, and Payment Terms on pompa

Withdrawals reverse the deposit flow—request a payout to your linked payment method, and funds return to the same channel you deposited from. Our pompa same-day withdrawal service prioritises requests submitted before our daily cut-off (typically mid-afternoon), routing them through expedited banking channels. Standard withdrawals process next business day. We do not charge withdrawal fees.

Deposits and withdrawals are final once initiated. Once our pompa system processes your request through banking networks, reversal requires a formal banking dispute; we cannot override settled transfers. Users requesting cancellations must contact our support team immediately (within minutes of submission); delays reduce cancellation likelihood as transfers propagate through banking systems.

Our pompa withdrawal limits scale by account age and verification status. New, unverified accounts face modest daily limits. Verified accounts active for seven or more days access higher daily and monthly limits. During Idul Fitri, Idul Adha, and Imlek holidays, banking closures may extend processing timelines; we notify users of holiday impacts via pompa alerts in advance.

Bonus and Promotional Terms

Our pompa platform offers welcome bonuses and ongoing promotional offers. Any bonus credit applied to your account carries specific terms: minimum odds, playthrough requirements, time limits, and game-category restrictions. We display all terms before you claim a bonus; accepting the bonus constitutes agreement to those terms. Bonus credits cannot be withdrawn as cash; they must be wagered according to specified conditions before conversion to real-money balance.

Bonuses on pompa expire if unused within the stated window (typically 7–30 days depending on the promotion). Expired bonuses forfeit entirely; we do not extend deadlines. If you breach bonus terms (e.g., wagering excluded games or failing to meet playthrough within the window), we reserve the right to void the bonus and any winnings generated from it. Our pompa terms apply consistently; no exceptions for promotional bonuses.

Our pompa bonus terms prioritise transparency; all conditions are stated upfront, and bonuses carry no hidden restrictions.

Account Management and Responsible Use

Our pompa account belongs to you; you are solely responsible for protecting your login credentials, email, and linked payment method. We do not share account access details via email or chat; our support team never requests your password. If you suspect unauthorised access, change your password immediately and contact our pompa support team. We investigate security breaches and reverse fraudulent transactions where applicable, subject to banking investigation timelines.

We reserve the right to suspend, limit, or close your pompa account if we detect: suspicious activity, breach of these terms, duplicate accounts, fraud, or use inconsistent with the account's stated purpose. Suspension may be temporary (pending investigation) or permanent (if violations are substantiated). Closed accounts forfeit any remaining balance unless the closure was in error; we do not refund forfeited balances except where legally mandated.

Users on pompa are responsible for verifying that their access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited. If we become aware that you are accessing pompa from a restricted territory, we reserve the right to suspend your account and withhold any remaining balance pending regulatory clearance.

Dispute Resolution and Complaints

If you have a complaint about our pompa service—a settlement dispute, payment issue, or account concern—contact our support team via live chat, email, or our in-app messaging system. We aim to respond to all inquiries within 24 business hours. Our team reviews the facts and takes corrective action where appropriate: reversing erroneous charges, adjusting balances due to system error, or escalating unresolved issues to our compliance team.

Unresolved disputes may proceed to formal arbitration or mediation according to our dispute-resolution policy (available upon request). We comply with applicable regulatory frameworks for consumer protection in supported jurisdictions. Users in Jakarta, Surabaya, Bandung, and Medan have access to our standard dispute process; escalations follow Indonesian regulatory guidance where applicable.

Our pompa platform maintains detailed transaction logs and settlement records. All outcomes—bet results, payouts, bonus application, withdrawals—are recorded and auditable by our compliance team. If you dispute a specific transaction, provide the game/market reference number, timestamp, and description of your concern. We retrieve the full record and explain the outcome transparently.

Data Privacy and Information Security

Our pompa platform protects your personal information—name, contact details, payment method, ID document—under strict data security protocols. We encrypt all communications, store credentials in secure vaults, and limit staff access to minimum necessary personnel. We do not sell, rent, or share your data with third parties for marketing. Payment processors (banks, e-wallets) receive only the information necessary to complete transactions; they do not retain or resell your details.

We comply with applicable data-protection regulations in jurisdictions where we operate. Your data is retained only as long as necessary for account management, transaction history, and legal compliance (typically 5–7 years for financial records, shorter for supporting documents). You can request a data-access report or account deletion by contacting our support team; deletion is subject to legal and financial-record retention obligations.

Jurisdiction and Service Availability

Our pompa platform operates as a service available only where local law permits. We do not directly target, recruit, or market to residents of jurisdictions where online wagering is prohibited. Access to pompa is a privilege, not a right; we may restrict or deny service in specific territories at our discretion. Users accessing pompa from prohibited jurisdictions do so at their own risk and forfeit any legal recourse should we close their account.

These terms and our pompa service are governed by the laws and regulations applicable in the jurisdictions we serve. Disputes are resolved according to those frameworks. We maintain compliance monitoring to ensure ongoing adherence to local requirements. If a jurisdiction changes its legal framework, we may suspend service in that territory on short notice.

Term Amendments and Effective Date

Our pompa terms may be amended from time to time to reflect regulatory changes, operational improvements, or clarifications. Material changes are communicated to users via email and in-app notification at least 14 days before they take effect. Continued use of pompa after an amendment becomes effective constitutes acceptance of the revised terms. If you do not accept new terms, you may close your account and request a final withdrawal before the effective date.

These terms are effective as of the date you accept them during account creation. Older terms are archived and available upon request. Our pompa support team can provide you with a copy of the terms you agreed to at the time of registration.

For questions about our pompa account terms, contact our support team via live chat, email, or your account messaging system. We are available during extended business hours to clarify any policy or term. All users on pompa agree to these terms as a condition of account access and continued use of our platform.