pompa Privacy Policy

This page describes what data we collect when you use pompa and how we keep that information protected. Our pompa platform processes personal information—your name, contact details, payment method, and account activity—to deliver our services, process deposits and withdrawals, verify your identity, and comply with legal obligations. We do not sell or rent your data; we use it strictly for account management and service delivery.

We at pompa understand that your privacy matters. We encrypt all communications between your device and our servers, store credentials in secure vaults, and limit staff access to only what is necessary for their role. This policy explains what we collect, how long we keep it, who has access, and what rights you have over your information. Our commitment is transparency—you should always know what data we hold and why.

Our services are available only where local law permits. When you use pompa, you agree to our data practices as described in this policy. If you have questions about how we handle your information, contact our support team. All users on pompa verify compliance with their own jurisdiction's data-protection and privacy regulations.

Data We Collect on pompa

We collect data in three categories when you use our pompa platform: information you provide directly, information generated by your activity, and information from third parties (payment processors, banks, e-wallets).

Activity data: Our pompa platform logs every transaction—deposits, withdrawals, bets placed, games played, live-table sessions, winnings, and losses. We record the timestamp, amount, game or market name, odds or game type, and final outcome. This data is retained indefinitely for dispute resolution, settlement audit, and regulatory compliance.

Technical data: We collect information about how you access pompa: your device type (mobile, tablet, desktop), operating system, browser, IP address, approximate geographic location (derived from IP), and session duration. We use cookies and similar technologies to track your login sessions, language preference, and browsing behaviour within pompa.

Third-party data: When you deposit or withdraw via mobile banking, local payment, online payment, or bank transfer, our pompa payment processors (e-wallet providers, banks) share confirmation data with us. We receive confirmation that a transaction succeeded, the amount, the timestamp, and occasionally additional details like merchant confirmation codes. Payment processors retain their own copies of transaction data according to their policies.

Personal details

Name, email, phone, address, date of birth collected during registration and verification.

ID and proof

Government-issued ID photograph and address proof stored securely; retained for 5–7 years per regulatory requirement.

Transaction logs

All deposits, withdrawals, bets, game outcomes retained indefinitely for audit and dispute purposes.

Device and session data

IP address, device type, browser, cookies stored temporarily for security and session management.

How We Use Your Data on pompa

We use the data we collect on pompa for five primary purposes:

1. Account delivery: We process your registration, verify your identity, maintain your account, and process deposits and withdrawals. Your payment method is linked to your pompa account so funds route correctly. Your contact details allow us to send account notifications, withdrawal confirmations, and security alerts.
2. Transaction settlement: We use your account activity logs to calculate winnings, apply game outcomes, settle betting markets, and generate your account statement. Every transaction—Liga 1 bet, live-dealer hand, slot spin—is logged, timestamped, and tied to your balance.
3. Compliance and verification: We verify your identity against your submitted ID and use your data to comply with Know Your Customer (KYC) and anti-money-laundering (AML) regulations. We confirm you are of legal age and not a resident of a restricted jurisdiction. We retain ID and address documents for 5–7 years to satisfy regulatory requirements.
4. Security and fraud prevention: We monitor your IP address, device, and session patterns to detect suspicious activity. If we flag unusual access (e.g., login from a new country, multiple failed password attempts, abnormal withdrawal patterns), we may temporarily restrict your account pending your confirmation. This protects your account from unauthorised use.
5. Service improvement: We analyse how you use pompa—which games you play, which payment methods you prefer, how often you access the platform—to improve our interface, fix bugs, and prioritise new features. This analysis is aggregated and anonymised; we do not share individual-level usage data.

We at pompa use your data strictly for account management, settlement, compliance, and security—never for sale or external marketing.

Third Parties and Data Sharing

We share your data with third parties only when necessary to deliver pompa services or comply with law. We do not sell your data.

Legal and regulatory bodies: If we receive a court order, law-enforcement request, or regulatory inquiry, we comply by disclosing relevant data. We notify you of such disclosures unless legally prohibited.

Hosting providers: Our pompa servers may be hosted with third-party cloud providers. These providers have access to your data at the infrastructure level but do not use it for their own purposes.

Internal staff: Our pompa support team, compliance officers, and finance staff access your data as needed to assist you, verify your account, resolve disputes, or fulfill legal obligations. All staff sign confidentiality agreements.

We do not share your data with affiliates, marketing partners, or other brands. We do not buy or sell contact lists. We do not append your data with information from other sources to build a richer profile.

Data Retention on pompa

We retain your data for different periods depending on type:

• Account and verification data: Retained as long as your pompa account is active. After closure, we retain name, ID number, and address for 5–7 years to comply with financial and anti-money-laundering regulations.
• Transaction logs: Retained indefinitely. We use these records to dispute resolution, audit, and regulatory compliance. You can request a data export of your full transaction history at any time.
• Technical and session data: Deleted after 90 days unless needed for ongoing security investigation or dispute.
• Communications: Support chat transcripts and emails retained for 2 years, then deleted unless part of an active dispute.
• ID documents (photos): Retained for 5–7 years after upload, then deleted unless legally mandated to retain longer.

You can request deletion of your pompa account at any time. Upon deletion, we remove your name, email, phone, and address from active systems. Transaction logs remain (anonymised where possible) for regulatory purposes. You cannot restore a deleted account; you must re-register and re-verify.

Your Rights Over Your Data on pompa

You have the following rights regarding your pompa data:

• Access: You can request a complete copy of the data we hold about you. Submit a request to our support team; we provide the data within 14 business days in a machine-readable format.
• Correction: If your information is inaccurate, you can update it directly via your pompa account (name, email, phone, address). Contact our support team if you cannot update a field yourself.
• Deletion: You can request deletion of your pompa account. We remove your personal details from active systems but retain transaction logs for regulatory compliance. Some data may be retained longer if required by law.
• Portability: You can request a portable copy of your data (account history, transactions, preferences) to move to another provider.
• Objection: You can object to certain processing (e.g., marketing communications, profiling). We honour objections for non-essential uses; we retain essential processing for account delivery and legal compliance.

To exercise any right, contact our pompa support team with your account email and a clear description of your request. We respond within 14–30 business days depending on complexity.

Cookies and Tracking on pompa

Our pompa platform uses cookies—small files stored on your device—to maintain your login session, remember your language preference, and track your navigation within pompa. We use both session cookies (deleted when you close your browser) and persistent cookies (retained for up to one year).

We also use pixel tags (small tracking images) to measure whether you open our support emails or view our in-app notifications. This helps us improve our communication without storing personal data.

You can disable cookies in your browser settings, but doing so may prevent you from accessing your pompa account fully (login sessions may expire more frequently, for example). Third-party analytics services (Google Analytics) may also place cookies on your device; you can opt out via their respective websites.

International Data Transfer

Our pompa servers and backup systems may be located outside your jurisdiction. When your data is transferred across borders, it remains subject to this policy and applicable laws in the jurisdictions where we operate. Some regions may have different data-protection standards; by using pompa, you consent to international transfer of your data. If you object to international transfer, you cannot use our pompa platform.

Security of Your Data on pompa

We at pompa implement industry-standard security measures: encryption of all data in transit (HTTPS), encrypted storage at rest, firewalls, intrusion detection, and regular security audits. We limit staff access to data on a need-to-know basis and require staff to sign confidentiality agreements.

However, no system is non-specific info secure. We cannot guarantee absolute protection against breach. If we become aware of unauthorised access to your pompa data, we notify you via email and in-app alert without undue delay and cooperate with relevant authorities.

Children and pompa

Our pompa platform is not intended for users under legal age in their jurisdiction. We do not knowingly collect data from minors. If we discover that a minor has accessed pompa, we close the account and delete their data (subject to legal retention requirements). Parents or guardians who believe a minor has registered should contact our support team immediately.

Policy Changes

We may update this pompa privacy policy from time to time to reflect regulatory changes, operational improvements, or clarifications. Material changes are communicated to you via email at least 14 days before they take effect. Continued use of pompa after changes become effective constitutes acceptance of the updated policy. If you do not accept new terms, you may close your account.

Contact Us About Privacy

If you have questions about our pompa privacy practices, wish to exercise your data rights, or want to report a suspected privacy breach, contact our support team via live chat, email, or in-app messaging. We respond to privacy inquiries within 14 business days. For complex requests (e.g., data portability), we may require additional time but will notify you of the timeline.

Our pompa team takes privacy seriously. We remain committed to transparency and compliance with applicable data-protection regulations in the jurisdictions we serve. Your trust is essential to our platform.